---
title: "Automating Order and Pickup Management: The Example of MrTapis"
slug: "automating-order-and-pickup-management-the-example-of-mrtapis"
language: "en"
canonical_url: "https://tekru.ca/en/case-studies/automating-order-and-pickup-management-the-example-of-mrtapis"
markdown_url: "https://tekru.ca/en/case-studies/automating-order-and-pickup-management-the-example-of-mrtapis/study.md"
published_at: "2022-02-02T16:55:00"
updated_at: "2025-05-15T11:26:53"
categories: ["Automation","CRM","Customer portal","PWA"]
---

# Automating Order and Pickup Management: The Example of MrTapis

How MrTapis Cut Collection Errors by Two-Thirds and Saved Valuable Time with a Custom App

## Introduction

How MrTapis Cut Collection Errors by Two-Thirds and Saved Valuable Time with a Custom App

## Challenges faced

Mr. Tapis, a company specializing in carpet, sofa, and blanket cleaning, was experiencing rapid growth. However, its manual management of orders and pickup appointments was leading to several challenges:

- **Frequent errors** in addresses and scheduling
- **Wasted time** for field collectors
- **Limited real-time visibility** into customer requests
- Difficulty handling order surges

A simple, mobile-friendly solution was needed — one that could**centralize information and streamline logistical processes.**

## Project goals

- Centralize order and pickup management on a single platform
- Provide an intuitive mobile interface for collection staff
- Automate address suggestions for returning customers
- Reduce errors and unnecessary trips, and improve customer satisfaction

## Proposed solutions

**Tekru has developed a fully web-based business application, built for mobility and optimized for performance:**

- **Seamless Order Management**
- Effortlessly track and filter orders by status, date, client, and service type
- Centralized request history for streamlined operations

**Efficient Pickup Scheduling**

- Interactive calendar, tailored to each collector’s schedule
- Real-time status updates: pending, rescheduled, or canceled pickups
- Add internal notes and detailed pickup instructions for smooth coordination

**Smart Address Input**

- Automatic address suggestions for returning clients, saving time and reducing errors

**Mobile App & PWA**

- Fully accessible from any mobile device, ensuring flexibility on the go
- A sleek, intuitive interface designed specifically for field teams

**Customizable Role & Access Management**

- Secure, user-friendly admin interface for complete control
- Flexible access rights tailored to each user profile

## Technologies used

**Frontend:** React.js (fully client-side application in PWA mode)**Backend:** Node.js, TypeScript, GraphQL, MySQL, based on the proprietary Exiry framework**Architecture:** Hosting managed by Tekru, with monitoring, continuous updates, and scalable support

## Results

- **50%**fewer collection errors within the first few weeks.
- **30%** time savings in logistical planning.
- **20%** savings on fuel costs.
- **40%** increase in customer satisfaction (based on post-service feedback).
- A consolidated customer database with a complete history.

## Conclusion

With Tekru’s expertise in process automation and the development of high-performance interfaces, **Mr. Tapis** has made a significant leap in its digital transformation.

The next steps include:

- Integrating a billing module connected to the **CRM**.
- Optimizing routes using geolocation and **AI**.
- A partner version for subcontractors.

## Testimony

Managing our orders and pickups had become a real daily challenge. Between address errors, duplicates, and last-minute changes, our team was wasting a huge amount of time — and our customers were getting frustrated.

With the solution developed by Tekru, everything changed. All the information is centralized, updated in real time, and our pickup staff can work much more calmly. The efficiency gains are real — and most importantly, our customers can feel the difference.